At Capulus Beans, we prioritize customer satisfaction and want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, please don't hesitate to reach out to our customer support team within 14 days of receiving your items.

Return and refund policies do not apply to Coffee Beans.
For coffee equipment to be eligible for return only, it must meet the following criteria:

Eligibility for Return:
Items eligible for return must meet the following criteria:

• The item must be unused and in its original packaging.
• It must be in the same condition as when you received it.
• Please note that certain products, such as perishable items or personalized items, may not be eligible for return due to their nature.

Return Due to Damage:
In the event that your order arrives in a damaged condition, please follow these steps:

• Upon receipt of the damaged order, please ensure to capture a video while opening the parcel to document the condition of the product for verification purposes.
• This video serves as essential evidence for our investigation into any damage occurring during transit by our courier partner.
• Kindly contact our customer support team immediately with the video evidence and details of the damage for further assistance.

Return Process:

• To initiate a return, please contact our customer support team within [number of days] days of receiving your order.
• Provide details of the order, including the order number, item(s) to be returned, and reason for return.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
• Once the return is authorized, please securely package the item and ship it back to us using a trackable shipping method.
• Upon receipt and inspection of the returned item, we will initiate the refund process or provide a replacement as per our discretion.

Refund Policy: Please note that we do not offer cash refunds for returned items. Instead, we will issue a coupon code for the same amount of the returned item(s). This coupon code will be valid for a specific time period, typically 3-4 days, and can be used towards your future purchases on our website.

Thank you for your understanding and cooperation regarding our return and refund policy. If you have any questions or concerns, please feel free to contact us:

Contact Details:

• Company Name: Capulusbeans Roasters Pvt Ltd
• GST No: 08AAKCC2381B1ZW
• Mobile No: +91 99291 55024
• Email: one@capulusbeans.com

We appreciate your continued support and hope to serve you again soon.